Hosting Terms FAQs
When does the hosting period start?
The 12 month hosting period will begin from the date on which the website is available in a web browser from my hosting server.
What happens if I cancel before the 12 months hosting period ends, can I get a refund?
The price quoted is the lowest price I can offer as it is based on an annual contract with the server supplier. If you cancel they won’t refund me so unfortunately I won’t be able to refund you.
Can I move away from you at any point?
Yes you can move away at any point and I will ensure that any transfer of files and databases to you or your new host will be done in a timely fashion. As stated above I won’t be able to offer any refunds. Also an administration charge of £100 will be applicable if you require me to download and package your website files and database to pass on to you or your new hosts.
Does my contract renew automatically at the end of the 12 months?
I will contact you a month before your hosting period is due to end to confirm if you wish to continue and of any cost changes to the next hosting period.
My Obligations
I will use all reasonable endeavours to ensure that the hosting service is provided to you on a constant, uninterrupted basis throughout each 12 month term you sign up for.
I will not be liable for hosting hardware downtime or interruptions to the provision of the hosting service where such downtime or interruptions last for no more than 48 hours.
Where the hosting service is unavailable for more than 48 hours I will contact you and provide reasons for the interruption or, where this is not possible due to an undiagnosed problem, state that the problem is undiagnosed but is being investigated.
Where the hosting service interruption due to hosting hardware failure cannot be remedied within 3 Business Days I will:
- Transfer your website to alternative hosting hardware in order to restore the provision of the hosting service; or where this is not possible
- from the end of the initial 48 hour period of the hosting service interruption, keep a record of the number of whole days of the hosting service interruption. Upon restoration of the hosting service, any partial days shall be rounded up and I will reimburse you for the interrupted period. The reimbursement will be calculated on a pro-rata basis and shall be paid to you within 14 business days.
Where the provision of the hosting service is interrupted through the fault of any third party, I will bear no responsibility or liability.
Your Obligations
You may not use the Service or any other Hosting Hardware and Hosting Software for any unlawful or otherwise inappropriate purposes. This includes, but is not limited to:
- Distribution of viruses, spyware, malware, or any other form of code designed to cause harm or nuisance to hardware or software or to obtain data without consent;
- Distribution of pirated material including, but not limited to software, movies, music and written works; and
Distribution of obscene or illegal material including that which is pornographic, abusive, threatening, malicious, harassing, fraudulent, defamatory or that which encourages criminal activities. - Distribution of large volumes of unsolicited email (‘spam’) to recipients. All complaints made to the Host of such activity will be investigated, and may result in immediate suspension or cancellation of service at the Host’s sole discretion.
You may not use their website to link to any other sites or systems hosting any material described above
You will monitor and supervise any and all third party activity on their website (including communications systems such as forums). Any third party activity that may fall within the provisions of sub-clause 6.1 must be stopped or removed, as appropriate.
You must ensure that any and all activity conducted through your Website in relation to the collection of personal information complies with the provisions of the Data Protection Act 1998.
You must ensure that any and all activity conducted through your Website in relation to selling complies with the provisions of the Distance Selling Regulations 2000.
You are responsible and accountable for all activity relating to their website and the Service that is carried out by third parties on their behalf.
You will use its best and reasonable endeavours to supply all information required to facilitate the provision of the Service to the Host in a timely fashion.
You recognise that available bandwidth is limited, and that the Host may limit access to any large amounts of material made available through the Service in order to maintain a reasonable level of service to the Host’s other clients. Any such action will be notified to You within 14 days of its implementation.